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1. Information We Collect

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The Speed Link FTTH app may collect or process the following information when required to provide our services:

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• Customer account number
• Customer name or account holder information
• Phone number or customer contact information
• Subscription status
• Internet package information
• Remaining days, account balance, and account status
• PIN card recharge details
• Recharge history and service transaction records
• Device information, such as device type, operating system, and app version
• IP address and network information
• App usage logs, technical logs, error logs, and diagnostic information
• Location or network-related information only when required to verify that the user is connected to the Speed Link network

We only collect information that is necessary to operate the app, provide internet account services, support customers, improve service quality, and protect our systems.

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2. How We Use Information

We use customer information for service-related purposes, including:

• Allowing customers to access their Speed Link internet account
• Showing subscription status, package details, remaining days, and account information
• Processing PIN card recharge requests
• Updating customer account balance or subscription status after recharge
• Verifying customer access through the Speed Link network
• Providing customer support and technical assistance
• Improving app performance, stability, and service quality
• Detecting errors, technical issues, misuse, fraud, abuse, or security risks
• Protecting our network, systems, customers, and services
• Maintaining internal records required for service operation, accounting, support, and legal compliance

We do not use customer information for unrelated advertising or sell customer data to third parties.

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3. PIN Recharge Information

The Speed Link FTTH app allows customers to recharge their internet subscription using PIN cards.

PIN recharge information is used only to process recharge requests, verify the PIN, update the related customer internet account, prevent misuse, and maintain service records.

We do not sell PIN information, recharge records, or customer account data.

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4. Network-Only Access

Some features of the Speed Link FTTH app may work only when the user is connected to the Speed Link network.

To verify network access, the app or related systems may use technical information such as IP address, network status, device connection status, or related service information. This verification is used only to protect the service and ensure that the app is being accessed through the correct Speed Link network environment.

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5. Data Sharing

We do not sell customer personal data.

Customer information may be shared only when necessary with trusted technical service providers, hosting providers, server maintenance providers, system support teams, security providers, or customer support teams who help us operate the app, maintain servers, provide support, improve security, or deliver our services.

These parties are only allowed to use the information for service operation, maintenance, support, security, or legal purposes.

We may also disclose information if required by law, regulation, legal process, or official request from authorized authorities.

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6. Third-Party Services

The app may use third-party technical services when required for operation, security, notifications, analytics, hosting, diagnostics, or performance monitoring.

These services may process limited technical information, such as device information, app performance data, crash reports, or notification tokens, only as necessary to provide their functions.

We work to use service providers that apply appropriate security and privacy practices.

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7. Data Security

We use reasonable technical and organizational measures to protect customer information.

These measures may include secure server communication, restricted administrative access, access controls, system monitoring, technical logs, service monitoring, and internal security procedures.

However, no electronic system, mobile application, server, or internet-based service can be guaranteed to be 100% secure. Customers should also protect their account information, device, and PIN card details.

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8. Data Retention

We keep customer information only as long as necessary to provide internet services, process recharge records, support customers, maintain service security, comply with legal or accounting requirements, and operate our business.

Technical logs, recharge records, and support records may be retained for a reasonable period to ensure service quality, investigate issues, prevent misuse, and maintain accurate business records.

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9. User Requests

Customers may contact Speed Link Company to request support, correction of incorrect account information, or assistance with privacy-related questions.

Depending on the request and applicable requirements, we may ask for information to verify the customer account before making changes or providing account-related details.

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10. Children’s Privacy

The Speed Link FTTH app is intended for Speed Link customers and account holders.

We do not knowingly collect personal information from children without proper authorization from a parent, guardian, or account holder. If a parent or guardian believes that a child has provided information without authorization, they may contact us for assistance.

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11. Customer Responsibilities

Customers are responsible for keeping their account details, device, and PIN card information secure.

Customers should not share PIN cards, account details, passwords, or private service information with unauthorized persons. Speed Link Company is not responsible for issues caused by unauthorized sharing of customer information.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, app features, legal requirements, security practices, or business operations.

Any updates will be posted on this page with an updated “Last updated” date.

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13. Contact Us

For privacy questions, customer support, or data-related requests, please contact us:

Speed Link Company
Website: https://www.speedlink-company.com
Email: Support@speedlink-company.com
Phone: +964 750 104 0001 / +964 750 104 0002
Address: Duhok, Iraq